UNIFIED HOME EDITION Support Forum

TROUBLESHOOTING INSTALLATION ISSUES

How Do I Properly Uninstall Unified?

To uninstall your copy of Unified and the SQL Server it came with, simply remove the following programs from the Add/Remove Programs or Programs & Features Menu in your Control Pane in this EXACT ORDER.1. UNIFIED2. MICROSOFT SQL SERVER3. MICROSOFT NATIVE CLIENT4. MICROSOFT SQL SERVER SETUP SUPPORT FILES5. MICROSOFT SQL SERVER VSS WRITER

.Net Framework Forum

I've lost My Product Key

ERROR: Cannot open the database "Unified" requested by the login. The login failed. Login failed for user"sa".

To reinstall a newer version of Unified on your machine or to correctinstallation errors such as: "Cannot open the database "Unified" requested by the login. The login failed. Login failed for user"sa". 1. UNINSTALL UNIFIED2. LOCATE AND DELETE THESE TWO FILESC:\Program Files\Microsoft SQL Server\MSSQL1\Data\Unified\Unified_logC:\Program Files\Microsoft SQL Server\MSSQL1\Data\Unified\Unified_log3. REINSTALL UNIFIED and let it restore the database.

ERROR: A network-related or instance-specific error occured while establishing a connection to SQL Server.

ERROR: A network-related or instance-specific error occured while establishing a connection to SQL Server.If you receive the error mentioned above it may be for one of these three reasons:1) You have a previous instance of SQL Server installed. - In this case try to: A - LOCATE AND DELETE THESE TWO FILESC:\Program Files\Microsoft SQL Server\MSSQL1\Data\Unified\Unified_logC:\Program Files\Microsoft SQL Server\MSSQL1\Data\Unified\Unified_log3. B- ONCE YOU HAVE DELETED THESE FILES, RESTART THE APPLICATION and allow it to RESTORE THE DATABASE.2) You are running Windows XP on a 64Bit Platform. Unified currently only supports 32bit Machines.3) You are running Windows Vista which does not support Unified yet.

WORKING WITH FEATURES

The Capture Center

Questions about the Unified Capture Center including TWAIN / Driver issues, settings and general help topics about scanning are all discussed here.

Label Printing

You can choose to Print Labels for a group of files or just for Records you have Marked For Printing by selecting from the Print Option group on the Tools Menu. Always Save after marking a specific label for printing.

Reports

Working with Microsoft Office

You must have Microsoft Office Applications such as Word and Excel and Outlook 2003 or later to fully enjoy the breadth of features in Unified Home Edition. Outlook Express is not compatible with Unified, however, you may drag and drop email messages to and from Outlook Express with Unified.

Unified Browser and Notepad Forum

Unified's built in Browser and "Take Note" notepad may be used to browse, take notes cut and paste research from the browser into the notepad. Unified does not offer "New Tabs" but allows you to navigate back and forth between pages, save web pages, pop the browser out, and recognizes your home page.

Printing Documents

Backing Up & Restoring The Unified Database

Categories, Folders & Subfolders

Taking Notes

Unified Shortcut Toolbar

Browsing & Searching

Navigating & Recent Records

Preview Pane

Media Preview Player

Getting iTunes MP3's into Unified

Sample Folder Templates

Unified Home Edition does not come with a set of sample electronic folders, but you can request one from support@unifiedecm.com and they'll send you either a .ZIP or .RAR which you can then import and base your folder structure on.